DAMAGE GOODS REPLACEMENT (or REFUNDS)
We wish to remind customers that in order to be fair to us at Scrap-n-Crop.com, please report your manufacturer damages within 2 WEEKS of PURCHASE. Failure to do so will not entitle you for a replacement or a refund as we are unable to record the damages to the respective manufacturers on our end.
Tools, machines, punches that are picked-up at the Scrap.Abode (warehouse) are checked on premise with you in person at the point of purchase to confirm working condition; thus, we will not entertain any manufacturer 'damage' claims.
Punches that are shipped out are quality-checked by Scrap-n-Crop.com before we post them and evidence of the 'test' is included with the item and signed-off by us. In few (and far apart) cases in our >7 years of business as an online store - some punches and tools may experience postal damages. Please report them to us within 2 weeks and we will assess the damage.
In the event the damaged item is OUT of stock, Scrap-n-Crop.com will make you a cash refund. Otherwise a replacement will be made.
PURCHASE ERROR EXCHANGES
Should you purchase an item in error, please inform and return the items in it's original condition and packaging within 2 weeks to enable the necessary accounting records.
Items purchased by error is entitled to exchanges or store credit only. No refunds will be made.
Please note not ALL items can be returned. Please check with us by contacting admin@scrap-n-crop.com
Thank you,
Val
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