AUG + SEP'17 Scrap.Abode (warehouse) OPEN DAYs

The Scrap.Abode is only OPEN every Wednesday (10:00am to 2:00pm) and on selected weekends (2:00pm to 5:00pm) every month for walk-ins.

August 2017 weekend Open Days are: 27th August {SUN} | 2nd September {SAT} | 30th September {SAT}

Enjoy 50% off selected items from Scrap-n-Crop.com RED DOT SALE when you visit us on our Open Days | please email us 24 hours prior to the Open Day if you'd like to self collect your online orders at the Scrap.Abode

Friday, June 8, 2012

Shopping Tips 101: Offline Bank Payments and Other Shopping Tips

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Of late we at Scrap-n-Crop.com have receive many offline bank payments with the same amount banked in!!!

{oh yes, you can just imagine how confusing this is and scary coz we don't want to end up sending unpaid items and stop the dispatches of paid items!}

Naturally, all of us are also anxious to have the items as soon as possible … so with this in mind, kindly give us a hand by doing this 2-simple steps:
  1.  Fill in the ORDER NO (which looks like this: e.g. P000011685) into your reference number column. 
  2. Then email us a printshot of your payment receipt to admin@scrap-n-crop.com by attachingthat payment to our Order Processed email sent to you. 
This 2-simple steps would ensure the right payment goes for the right order. 
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And as for changes to orders, additions to the earlier orders have to be made on a new order.  E-mail us when you have done the additional order so that we can combine shipping. Payment can be made in one go (i.e. together / combined) PROVIDED this is clearly indicated to us via your Payment Receipte-mail. 

For cancellationsplease email us as soon as you would like to cancel your order. 
Some goods are limited in stock and there may well be a line of customers waiting for it, so an earlier release helps to share the joys of scrapbooking with others.
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For refunds of monies ...
If you have no access to online banking and paid via ATM, please take note, Scrap-n-Crop.com will NOT refund excess payment via post as this is too risky. Your whole shipment might be missing for just that few ringgit and the time and hassle both you and I will have to go through (not to mention heartache and headache) with Post Malaysia or the courier company is really not worth the 'pain' and effort.  

The only thing that we can do is to refund you as credit for your next purchase. Nonetheless we will strongly discourage you on this as well, as you know our tracking of excess payments is currently very manual, and errors may occur. So, unless you are able to come to the Scrap.Abode almost immediately after the refund on one of our Open.Days with the documentations in hand, we will advise you to use PAYPAL if you do not have online banking.

The best thing about PAYPAL is, you can always always count on PAYPAL to guarantee your purchases and we can refund your PAYPAL in the event of any shortage in stock.
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For pre-orders, we have stopped taking orders for most items unless advertised in Scrap-n-Crop.com's blog {SnC's CROP.mmunity} as 90% of the pre-orders that we took ended up in our store as customers change their mind. 

The only pre-order Scrap-n-Crop.com entertains (other than those indicated in the blog) are for die cut machines. These pre-orders have to be accompanied by a minimum 50% non-refundable deposit

But it doesn't hurt to email and enquire if Scrap-n-Crop.com would bring aparticular product in for you. From experience we will be able to gauge if customers may want the product you have indicated and inform you, or we may spread the word around to see the level of interest before ordering them in for you.

However, due to our tight schedule, customs and delayed communications to counterparties abroad, do take note, this type of special requests pre-orders may take a period of 2-3 months before the item arrives in Scrap-n-Crop.com.
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Lastly, on classes / Crop.Arty … 
due to a spate of high last minute cancellations, we now require payment in advance to secure seating. There will not be any exemptions as many a time we end up not having planned well for the desired response and in many cases this leads to inefficient time management both for the Scrap-n-Crop.com team, yourself, other fellow scrappers and any guest teachers in particular. 
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With that in mind, we wish to thank all Scrap-n-Crop.com supporters all these years customers for: 
  • making Scrap-n-Crop.com THE PLACE for your crafting needs!, 
  • "educating" and hand-holding the newbies who comes starry eyed into the Scrap.Abode on the ways around it {from providing them a bag/basket and a pair of scissors to opening the door}
  • for adjusting quickly and well to our service limitations and system limitations in Scrap-n-Crop.com {Val thinks she can sort this out during her coming confinement leave period - ha! ha! ha! I am of course skeptical about it. ;p}, and
  • all the patient husbands … {who does most of the door opening}

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