AUG + SEP'17 Scrap.Abode (warehouse) OPEN DAYs

The Scrap.Abode is only OPEN every Wednesday (10:00am to 2:00pm) and on selected weekends (2:00pm to 5:00pm) every month for walk-ins.

August 2017 weekend Open Days are: 27th August {SUN} | 2nd September {SAT} |

Enjoy 50% off selected items from Scrap-n-Crop.com RED DOT SALE when you visit us on our Open Days | please email us 24 hours prior to the Open Day if you'd like to self collect your online orders at the Scrap.Abode

Friday, April 15, 2011

Shopping Tip 101: Damaged Goods

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As with any item you may have purchased, we do from time to time, not often though, encounter damages or defective product. Please be informed that Scrap-n-Crop.com DO take back defective products provided a few conditions are met:
 
ONE
Damages must be due to defective product and not due to your own negligence for example:
  • If your item purchased is damaged when you first open the packaging.
  • We will not accept returns if for example you dropped your die cutting machine and it broke as a result.
TWO
Damages must be reported within 1 week of receipt with either proof of images or goods returned to  Scrap-n-Crop.com. This is because we are also bound by time limit to report defects to the manufacturer.

THREE
You will need to make the first attempt of contacting the manufacturer before reporting to  Scrap-n-Crop.com. Manufacturers do give product replacements and sometimes in addition to refunds, they do give extras too to the end users.
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