Scrap.Abode (warehouse) OPEN DAYs

The Scrap.Abode is only OPEN every Wednesday (10:00am to 1:00pm) every month for walk-ins. #ONLY FOR WEDNESDAY 11 JULY 10-1PM

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Enjoy 50% off selected items from RED DOT SALE when you visit us on our Open Days | please email us 24 hours prior to the Open Day if you'd like to self collect your online orders at the Scrap.Abode

Friday, April 15, 2011

Shopping Tip 101: Damaged Goods

As with any item you may have purchased, we do from time to time, not often though, encounter damages or defective product. Please be informed that DO take back defective products provided a few conditions are met:
Damages must be due to defective product and not due to your own negligence for example:
  • If your item purchased is damaged when you first open the packaging.
  • We will not accept returns if for example you dropped your die cutting machine and it broke as a result.
Damages must be reported within 1 week of receipt with either proof of images or goods returned to This is because we are also bound by time limit to report defects to the manufacturer.

You will need to make the first attempt of contacting the manufacturer before reporting to Manufacturers do give product replacements and sometimes in addition to refunds, they do give extras too to the end users.

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